When you have PayPal Express activated on your store, Shopify asks PayPal for Reference Transactions approval on your behalf when it detects that you're actively using an app that charges customers automatically. To offer billing agreements as a merchant, you have to be approved by PayPal for Reference Transactions, which is the PayPal feature that allows you to charge customers automatically. In these cases, the customer agrees to a billing agreement in PayPal between you (the merchant) and the customer. Some apps need to charge customers automatically, like for subscriptions or post-purchase offers. If you activate the phone number as a required field in the PayPal checkout, then you should also require phone numbers in the Shopify checkout. To avoid connection errors, the required fields in the Shopify checkout should match those of the PayPal checkout. To add the phone number field to your checkout, refer to Require phone numbers for PayPal Express Checkout orders. If you depend on having your customers' contact information and use PayPal Express, then you might have noticed that the Shopify order details page doesn't contain the phone number. Require phone numbers for PayPal Express checkout orders To confirm whether this applies to the country where your business is located, contact the PayPal support team. In some countries and regions, PayPal requires that customers pay by using a PayPal account. Learn more about enabling guest payments at PayPal. To activate guest payments, you need to change the settings in your PayPal account settings. To activate this feature, you need to have linked your own credit card to your PayPal business account. You can activate guest payments to let customers pay with their credit card even if they don't have their own PayPal account. With PayPal Express, the default is set to ask customers to log in to PayPal or create a PayPal Account. Let customers pay without a PayPal account Shopify Plus stores can work with a developer or Shopify Partner to make advanced customizations to their checkout. As a result, Shopify can't send the billing address, such as when the customer is paying with a credit card instead. There is no way for Shopify to know ahead of time whether the customer has a PayPal account. For normal PayPal payments (as opposed to credit card payments) this address must be the shipping address, because PayPal already has the billing address. Shopify can send only a single address to PayPal. This is how PayPal works and it cannot be modified. The customer can edit the information by clicking Change. PayPal fills out the billing address fields with the customer’s shipping address. To find your PayPal account email address, go to Settings > Store details, and then find your Store email in the Contact information section. Make sure you're using the email for the account you want to connect to your store. If you've used another PayPal account recently, then the email for that account might already be filled in. If you want to issue refunds or manually capture payments using PayPal, then you need to give Shopify permissions from your PayPal business account. You should finish setting up your PayPal account or deactivate PayPal from the Payments setting in your Shopify admin to avoid exposing your email publicly. Because PayPal requires your email to create the PayPal Express Checkout account, Shopify will share your email with PayPal. As soon as you open a Shopify store, you’re given a Paypal Express Checkout account. PayPal is one of Shopify’s default payment providers. Require phone numbers for PayPal Express checkout orders.Let customers pay without a PayPal account.PayPal's shipping and billing addresses.Learn more about hiring a Shopify Partner. If you need help setting up PayPal Express Checkout, then you can hire a Shopify Partner. If you don't have a PayPal business account with the email address you use to sign into your store, then you can add your email address to an existing PayPal account or sign up for a new PayPal business account with the same email address you use to sign into your store. Most functions and tools provided by PayPal for business owners are only available when using a business account. To use PayPal on your store, you should upgrade your personal account to a business account. If you want to issue refunds or manually capture payments, then you need to finish setting up your PayPal account. If you already have a PayPal account with that email address, then you receive payments from orders made with PayPal right away. When you set up your Shopify store, Shopify creates a PayPal Express Checkout account using the email address you use to sign into your store.
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